Booking Terms & Conditions 

All bookings are subject to availability and confirmation from the supplier. A booking is only confirmed once a deposit has been received and processed.

Spots are booked in pairs. Should you be travelling alone, you will be paired with another traveller of the same gender.

Booking Conditions - All rates quoted are subject to change without prior notice due to currency adjustments and any unforeseen operator increases, until such time as full payment has been received and reflects in our account and final documentation has been issued. 

Passport - Please ensure that you are in possession of a passport valid for a minimum of 6 months after your return date to South Africa. Flight Centre is not responsible or liable for any incorrect passport or immigration documentation.

NAME CHANGES are NOT permitted, and passenger names are to mirror the passport OR ID.

TRAVEL INSURANCE is strongly recommended

VISAS are the responsibility of the traveller.

HEALTH REQUIREMENTS are the responsibility of the Traveller.

ALL RATES/ FARES/TICKETS quoted are subject to Cancellation and Amendment penalties.

Fares are subject to change until paid in full by the client

Date changes are subject to booking class and seat availability and must be made within the ticket validity. 

Tickets /Accommodation can be 100% non-refundable, depending on the hotel or airline rules.

Airlines and Other Third-Party Service Providers 

Reservations for air travel are only facilitated through Travel Gecko and any right of recourse the Customer may have will lie solely against the relevant airline. Travel Gecko gives no warranties concerning the provision of such services, whether express or implied. The relevant airline’s terms and conditions (which constitute the Customer's ticket when issued) shall constitute the sole contract between the airline and the Customer. Copies of such terms and conditions are available upon request. 

Travel Gecko represents various third-party suppliers engaged in or associated with the travel and/or accommodation industries, such as hotels, cruise companies, car hire, and/or other service providers or suppliers (which, together with the airlines, are collectively referred to as ‘the Supplier(s)’), as agent, sub-agent, or broker only. Accordingly, Travel Gecko accepts no liability for any loss, damage (including loss of profits or consequential or special damages), injury, illness, harm, or death (except if such loss or damage arises from the gross negligence or willful misconduct of Travel Gecko or any person acting for or controlled by Travel Gecko), which any Customer may suffer as a result of any act or omission on the part of or the failure of the Supplier to perform.

Travel Gecko will make every effort to ensure that all arrangements and services connected with the Customer’s travel arrangements are carried out in the most efficient and effective way possible. However, being an agent, sub-agent, or broker, Travel Gecko does not have direct control over the provision of services by Suppliers. While Suppliers are in all cases selected with the utmost care, Travel Gecko does not accept liability for any errors and omissions of such Suppliers. It is the Customer’s responsibility to satisfy themselves with any local laws and applicable insurance options, if any, for any facilities used or hired.

Package Price 

Prices at the time of invoicing are based on current airfares, taxes, hotel rates, and the current rate of exchange. 

Travel Gecko reserves the right, without prior notification, to adjust prices in accordance with increases in airfares, air fuel taxes, seasonal adjustments, government and/or airport taxes, and in the event of any currency and/or price adjustments, which may become effective up to the date on which full payment is received by Travel Gecko, except where subsequent increases are imposed by a Supplier in terms of its own terms and conditions, which shall prevail.

Package prices quoted do not include airport taxes, which are listed separately, as well as any other items not listed on the confirmation.

Special Requests

Should the Customer have any special requests, these should be conveyed at the time of booking. Travel Gecko will endeavor to comply with special requests; however, Travel Gecko cannot guarantee that these special requests will be met. 

Pricing Errors

Whilst Travel Gecko makes every effort to ensure the accuracy of the pricing information provided, regrettably, errors do occasionally occur. When we become aware of any such error, the Customer will be notified as soon as is reasonably possible. If a booking is already in place, the Customer will have the choice to either continue with the chosen itinerary at the corrected price or amend to a different holiday. Travel Gecko is entitled to cancel the booking if the Customer does not wish to accept the correct price that applies to their travel arrangements, and the cancellation provisions herein will apply. 

Travel Documents

It is the responsibility of each Customer to ensure that he/she is in possession of the correct documentation prior to departure. 

Travel Gecko shall not accept responsibility for any consequences of any nature whatsoever, arising from the Customer failing to ensure that he/she has complied with the necessary health/passport/visa/re-entry permit requirements. Passports must be valid for a minimum of 6 (six) months after.

Travel Insurance

Travel insurance is essential. Within 24 (twenty-four) hours of making a payment towards the travel arrangements, the Customer must ensure that he/she has purchased adequate travel insurance, including but not limited to, cover for cancellations due to a national disaster, pandemics such as the coronavirus, sickness, accident or injury, death in the family, as well as travel curtailment, baggage and sports equipment, medical emergencies, etc. It is vital that the Customer reads the policy wording to ensure he/she is fully aware of what is covered and what is excluded from the policy. 

Travel Gecko will not be responsible or liable if the Customer fails to take adequate insurance cover. Should the insurers dispute their liability for any reason, the Customer will have recourse against the insurers only.

Amendments

An amendment fee of R1000 (one thousand rand) will be charged by Travel Gecko for each request to amend a firm booking, received during business hours. An amendment fee of R3000 (three thousand rand) will be charged by Travel Gecko for any requests to amend a firm booking, received after business hours. 

The amendment fees exclude the applicable airline reissue/cancellation fee (applicable if tickets have already been issued), as well as the applicable land cancellation fees, as set out in clause of these Terms and Conditions, which shall be payable by the Customer.

Amendments include, but are not limited to, any changes due to the incorrect spelling of a customer’s name, travel dates or routing.

After departure, it is understood and agreed that extra expenses incurred as a result of any change will be for the Customer’s account, and any unused service will not be refunded.

Substitutions

Travel Gecko, its agents and associated companies reserve the right to substitute hotels booked with a similar category or upgrade to a higher category at no extra cost to the Customer, even after departure from the Republic of South Africa. 

All hotels reserve the right to close facilities due to operational requirements, without prior notice, in terms of their own terms and conditions, which shall prevail. As such, services and facilities at hotels may change without notice, and Travel Gecko accepts no liability for any loss or inconvenience occasioned thereby.

Unused Services

No refunds will be considered for no-shows or for any unused services irrespective of whether they form part of the basic package, or whether they are in respect of pre-booked optional arrangements. No refunds can be considered on partially unused hotel accommodation, flights, and/or car rentals. 

Cancellations

Land Arrangements

All deposits are non-refundable/non-transferable. 

In the event of a cancellation for any reason whatsoever (save as specifically otherwise contemplated in this clause), the following cancellation fees will be imposed:

Travel during high/peak season: Customers who cancel at any time prior to departure will forfeit their deposit plus a service fee and agent’s commission. Customers who cancel 12 (twelve) weeks or less prior to departure will forfeit 100% (one hundred percent) of the total tour cost.

Travel during low season: Customers who cancel at any time prior to departure will forfeit their deposit plus a service fee and agent’s commission. Customers cancelling within 8 (eight) to 4 (four) weeks of the departure date will forfeit their deposit plus an additional 40% (forty percent) of the total tour cost plus a service fee and agent’s commission. Customers who cancel within 4 (four) to 2 (two) weeks of the departure date will forfeit their deposit plus 50% (fifty percent) of the total tour cost plus a service fee and agent’s commission. Customers who cancel within 2 (two) weeks of the departure date forfeit their deposit plus 100% (one hundred percent) of the total tour cost plus a service fee and agent’s commission. This is in addition to any charges raised by airlines.

Travel Gecko shall not impose any cancellation fee or claim any damages in respect of a booking or reservation for land arrangements if the Customer is unable to honour the booking or reservation due to the death or hospitalisation of the Customer.

Airline Reissue & Cancellation

Once airline tickets have been issued, any amendments to an airline ticket will attract airline cancellation fees which may vary from airline to airline and can range from 25% (twenty-five percent) up to 100% (one hundred percent) of the airfare paid plus VAT. Airlines are non-negotiable in respect of changes post ticket issuance in accordance with their applicable terms and conditions. 

Cancellations due to Travel Bans Imposed Over Scheduled Travel Period 

In the event of a cancellation arising from a travel ban imposed over the scheduled travel period (specifically excluding cancellations in anticipation of a future travel ban):

A travel voucher for the full amount paid by the Customer will be issued to the Customer by the relevant Supplier, to be utilised within a reasonable period of time, as determined by the Supplier, based on prevailing circumstances; or, alternatively, at the Customer’s election,

The Customer will be entitled to a full refund of payment made, less a service fee equal to 25% (twenty-five percent) of the total booking value and any cancellation fees levied by airlines and other relevant Suppliers.

Service Fee

It is agreed that the service fee is for the consulting and administration services provided by Travel Gecko, together with agent’s commission, which services will be deemed to have been fully discharged upon payment of the deposit. 

Airline Cancellations

The airline may reserve the right to cancel any services prior to departure, in which event the Customer will be refunded by the airline in accordance with its standard terms and conditions (less Travel Gecko’s standard service fee and any agent’s commission payable) without any further obligation on the part of Travel Gecko. Customers should refer to the cancellation provisions contained in the relevant airline’s terms and conditions. 

Airlines may charge cancellation fees over and above the cancellation fees charged by Travel Gecko. 

Multiple Flight Tickets

In the event that the Customer has booked a ticket with more than one flight, the Customer may only use his/her tickets in the sequence in which they were booked. If the Customer does not check in for his/her first flight, the airline reserves the right to cancel all of the remaining flights on that ticket and the Customer’s ticket will become invalid. The Customer will not get any money refunded for parts of the tickets not used.